Terms and Conditions

All rugs are washed at 30 degrees C or less & warm air dried.  This has been found to be the optimum method for Rug washing. 

Detergents are never used on turn out rugs as this can harm the water proofing properties of the rug and the rubber coating found on most turn out rugs.

When you use our services either directly or through one of our agents you are accepting our methods as suitable for your rugs.

Tears are not always apparent until the rug has been cleaned, we will repair your rug if it is deemed viable unless you state on the order you do not want any repairs carried out. We can also quote you for repairs if required.

Please check your order on return, Any discrepancies with your order must be raised within 7 days of receipt.


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